Management – Computer Support Specialist Specialization
Purpose
The Management program is designed to provide a basic foundation in Management. This includes, but is not limited to, financial, legal, planning and selling aspects of the Management field. Upon completion of the program, the student should possess the basic skills to enter various Management positions.
The Computer Support Specialist Specialization trains students to provide technical assistance, support, and advice to customers and other users. This occupational group includes technical support specialists and help-desk technicians. These troubleshooters interpret problems and provide technical support for hardware, software, and systems. They answer telephone calls, analyze problems using automated diagnostic programs, and resolve recurrent difficulties. Support specialists may work either within a company that uses computer systems or directly for a computer hardware or software vendor. Increasingly, these specialists work for help desk or support services firms, where they provide computer support to clients on a contract basis. In smaller firms, the support specialists will solve a variety of computing problems to help businesses serve their customers.
Program Student Learning Outcomes
Upon successful completion of the AAS Management program, students will be able to:
- Demonstrate oral and written presentation skills unique in the business community.
- Conduct a personal SWOT analysis for a career as a business manager.
- Design a business plan for a future small business venture community.
- Demonstrate the ability to use technology in analyzing and solving business community problems.
Students completing the Computer Support Specialist specialization will also be able to integrate the advanced computer concepts using a productivity software suite.
Occupational Objectives: Technical Support Specialist, Help Desk Technician, Microcomputer Support Specialist, Information Technical Support Specialist, Office Computing Liaison, Office Automation Specialist.
Admissions Requirements: In addition to the General Admission requirements of the College, entry into the Management curriculum requires proficiency (as determined by required Admissions testing) in basic arithmetic and English. Students who after testing are not proficient in both these subjects will be required to take developmental courses before they are permitted to enroll in any Management program courses (BUS & MKT).
| Course | Description | Credits |
|---|---|---|
| First Year – Fall Term | ||
| BUS 100 | Introduction to Business | 3 |
| ENG 111 | College Composition I1 | 3 |
| HLT/PED | Health/Physical Education Elective | 1 |
| MKT 201 | Principles of Marketing | 3 |
| MTH 111, 154, 155 | Basic Technical Math, Quantitative Reasoning, or Statistical Reasoning | 3 |
| SDV 100 / 101 | College Success Skills | 1 |
| BUS 240 | Introduction to Business Law I | 3 |
| Total Semester Credits | 17 | |
| First Year – Spring Term | ||
| BUS 270 | Interpersonal Dynamics | 3 |
| ITE 130 | Introduction to Internet Services | 3 |
| ITN 101 | Introduction to Network Concepts | 3 |
| Social Science | Any Social Science Elective | 3 |
| ECO 150 | Economic Essentials: Theory and Application | 3 |
| ITE 152 | Introduction to Digital and Information Literacy and Computer Applications | 3 |
| Total Semester Credits | 18 | |
| Second Year – Fall Term | ||
| ACC 211 | Accounting I1 | 3 |
| Elective | ITE, AST, or CSC | 3 |
| ITE 140 | Spreadsheet Software | 3 |
| BUS 236 | Communications in Management1 | 3 |
| AST 141 | Word Processing I | 3 |
| ITE 215 | Advanced Computer Concepts | 3 |
| Total Semester Credits | 18 | |
| Second Year – Spring Term | ||
| BUS 125 | Applied Business Mathematics | 3 |
| ACC 212 | Principles of Accounting | 3 |
| ITE 160 | Fundamentals of E-Commerce | 3 |
| ITE 150 | Database Software | 3 |
| Humanities | Humanities Elective | 3 |
| HLT/PED | Health or Physical Education Elective | 1 |
| Total Semester Credits | 16 | |
| Total Program Credits | 69 | |
1. Transfer students should consider taking ENG 112 in place of BUS 236.
2. Students are encouraged to select MTH, ENG and ACC courses with the help of the IT faculty. Students may benefit by taking transfer level MTH, ENG and ACC sequences based on personal goals.
3. Students must complete all major courses with a grade of “C” or better.